Generally

All software sold on our site are delivered by download. After receipt of your payment (by credit card, check, bank transfer, administrative mandate), we will send you an email containing a download link of the software, the activation code and the technical support and service trade coordinates.
The products delivered in physical form ( backup CD, documentation papers, etc.) are delivered to the shipping address you specified during the ordering process. The risks will be charged from the date ordered products have left our premises. The deadlines listed below are possible means and correspond to the processing time and delivery time specified by the carrier for each country depending on the choice of service. Emailtree can not be held responsible for the consequences due to a delay in delivery. In case of items available on different dates because of their availability, delivery time is based on the longest period. Emailtree reserves the possibility of dividing deliveries. Participation in the cost of processing and shipping is charged for one shipment. In the event of unusual delay, an e-mail will be sent to you.

Delivery delays

Emailtree uses the services of the ... to ship its products. The delivery delays are the deadlines of the … . For some categories of products shipping terms are different, depending on the choice of supplier of these products. Delivery will be directly mentioned in the description of the products.

Delivery problems

You must verify the conformity of goods delivered at the time of delivery and before signing the delivery note. Indicate on the delivery in the form of reserves along with your handwritten signature, any anomaly concerning the delivery (anomaly, partially damaged ...). You should also confirm reservations to the carrier at the latest within two business days following receipt of articles and transmit a copy of this letter to Emailtree, at the address BWM Mediasoft SARL, 19 - rue de Bitbourg, L-1273 Luxembourg. If the products we need to be returned they must be within two business days after delivery. Any claim made outside this period will not be accepted.