NOTE: Please clear the browser cookies and cached images and files to benefit fully from the new version of the application, by pressing on the keyboard at the same time CTRL+SHIFT+R or from the browser's menu.

October 2024
v1.941.2 / v0.616.4

New Features and Improvements

• Added navigation buttons for "First" and "Current" pages to email lists with simple pagination.
• Added a convenient "Copy to Clipboard" icon for the FROM email address in email view.
• Polish has been added as a language option in the platform settings.
• Users can now download emails as files for Outlook 365.

Bug Fixes

• Resolved an issue where reopened emails were not receiving the correct SLA.
• Fixed a problem where blocks created in Turkish or English defaulted to French when saved.
• Restored Smart Reply functionality when "Unify all mailboxes" is activated.
• Resolved issues related to saving FAQ blocks in the selected language during import.

 

v1.917.0 / v0.599.0

New Features and Improvements:

• Added a calendar on the Outstanding elements page. Now, you can see a calendar view on the page where you manage outstanding tasks, making it easier to track deadlines and events.
  
• Implemented email notifications for new user registrations on the platform. When a new user registers on the platform, an email notification will be sent to inform you.
  
• Displaying conversation IDs in the email list folders: Inbox, Sent, Bin, Draft. Each email conversation now has a unique ID displayed in various folders (Inbox, Sent, Bin, Draft) for easier tracking.
  
• Upgraded Vue package. The Vue framework used in the app has been upgraded to a newer version for better performance and security.
  
• Enhanced MsGraph functionality to manage delegate mailboxes without replacing existing ones. When creating a new delegate mailbox, it won’t replace an existing mailbox, ensuring no data is lost.

Bug Fixes:

• Corrected issue where all emails entered with an unhappy sentiment. Fixed a problem where all incoming emails were incorrectly marked as having a negative sentiment.
  
• Stopped attached videos in emails from downloading automatically when clicking the attachment icon. Attached videos won’t download automatically; users must click to download them.
  
• Addressed problem with MSGraph mailbox statuses being overwritten by the system as new. Now email statuses in MSGraph mailboxes are preserved correctly.
  
  

July 2024
v1.906.0 / v0.588.0

New Features and Improvements:

• Implement alert system for duplicate section names: Users will now receive a notification when attempting to create a section with an existing name, ensuring unique and clear section names.
• Help Icon Display: Added a help icon that is always visible and easy to find. This makes it easier for users to access help and support information.
• Knowledge: Implemented a knowledge selection dropdown in the chat window, allowing users to choose from multiple expert knowledge bases for answer generation. Only enabled knowledge bases will be visible in the dropdown menu.
• Search Optimization: Improved query performance in the conversation list search. Searches within conversation lists are now faster and more efficient.
• BIN: show closed messages by default: Closed messages will now be displayed by default in the BIN folder, similar to the SENT folder.
• Single Sign-On (SSO) integration for the EmailTree platform, with support for Azure AD and Google. Setup available on request.
  
• Restricted email status updates so that non-admin users can only update the status of emails assigned to them. Admins retain the ability to update the status of any email without restrictions.
• Action Manager improvements: Action Manager now displays the priority in the actions list, providing admins with a clearer overview of action execution order without needing to open each action individually.
  Also, admins can now sort the list of actions by the columns ID, Priority, Enabled, Created, and Updated, providing a more efficient way to navigate and analyze action order.
  The ID is included in the title when editing actions to enhance clarity and user experience.
  

Bug Fixes:

• Addressed issues with attachments in drafts not sending. Ensured that drafts with attachments can now be sent without problems. 
• Resolved admin issues viewing training history for active languages due to server errors. Admins can access the training history for all active languages without server errors.
• Fixed issues with the daily dashboard's emails by language report. The daily dashboard now correctly displays email reports by language.
• No more real-time events issues after unifying channels. Real-time events now function correctly after channel unification.
  
• New template creation button not functional in Compose new message:
  Fixed issue where the "New Template" button was non-functional, preventing the creation of new templates.
  

 

April 2024
v1.847.0 / v0.574.0

New Features and Improvements:

• Added option to download all attachments. You can now download all attachments with just one click.
• Added option to forward emails (with template) in bulk from the inbox list. It is required that the selected template contains at least one email address saved in the TO field.
• On the Blocks page, displayed the user info in easier-to-read 4 columns for created by updated by. 
• On the Action Manager list, displayed the user info on mouse-over the action name, and 2 columns for created and updated at. 
• Improved iframe tabs reloading page each time one is selected so now tabs don't reload unnecessarily on certain pages.

Bug Fixes:

• Resolved search functionality issue with unchecked "Show closed conversations" checkbox, where search results were lost when searching by subject and unchecking closed conversations.
• Fixed reply icon on INBOX conversations list. The reply icon in conversations with multiple incoming/outgoing messages is now correctly placed in the email that was replied to, ensuring clarity in message threading.
• Resolved issue with missing signature in an edited template. Templates now retain the original signature when edited, ensuring that saved changes include all relevant information for seamless communication.
• Fixed the issue on the reset passwords for Exchange mailbox.
• Improved user experience on adding new sections by preventing creating unwanted duplicates.

 

January 2024
v1.802.0 / v0.524.0

New Features and Improvements:

• Same Colors for Status on Email View and Conversations List: consistent color-coding for status in both email view and conversations list.
• Display Loading Animation: introducing a loading animation for improved user experience.
• Same Conversation Display on All Mailboxes: ensured consistent display of the same conversation across all mailboxes.Emails dispatch logic improved.
• Improved work flows for exchange mailboxes for register new user, forgot password emails.
• Reply with template: from this version by default is applied on conversations where exist forwarded emails. Added option to "Skip forwarded emails".
• Added in the "Training History Report" page the "Suggested Section" field.

Bug Fixes:

• Error "Draft Not Saved" Displayed When Closing/Sending Email While Request Is Still in Pending: fixed issue where the error "Draft Not Saved" was displayed incorrectly.
• .XLS Files Automatically Downloaded on Preview & No "Preview Not Available" Message: corrected automatic download behavior of .xls files during preview.
• The Selected Date or Date Created Is Not "Remembered" Anymore When Mass Reply Is Used: fixed bug where the date or date created were not remembered on clicking the refresh conversations button.

 

November 2023
v1.789.0 / v0.512.1

New Features and Improvements:

• Different Icons for Different Types of Reply:
  Users can now easily distinguish between different types of replies with unique icons.
• Full Time and Date Display for Emails: Enhancements allow users to view the complete timestamp of emails for better time management.
• Save Client/Requester Data into ET Datatables: Improved functionality to save essential client/requester data directly into ET datatables.
• Conversations Bin Folder Enhancements: Users will now receive clear messages after executing actions like Empty bin or Delete forever.
• Polish language: Introduction of support for the Polish language.

Bug Fixes:

• Visual Fixes and Icon Display: issues related to changing sentiment to sad not displaying the icon in the conversations list.
• Attachment Recognition: Resolved problems with .xlsx attachments not being recognized as Excel and ensuring all attachments are sent.

October 2023
v1.773.0 /v0.488.3

New Features and Improvements

Enhanced Search Capabilities:

• Resolved an issue where data table searches were not functioning properly.

Improved User Experience:

• Closed status is now appropriately removed from the inbox list.
• Your mailbox preferences are remembered even after browser refresh.

Flexible Email Handling:

• Added two options to the #NAME# variable when an email header is present.

Efficient Block Management:

• Chrome extension now displays search results based on the most-used blocks.
• Similar functionality added for Zendesk users.

Bug Fixes

Assign Me Now Feature:

• The "Assign to me" counter now correctly resets.

Improved Email Handling:

• Reset password emails now display replaced variables.
  
  
  

September 2023
v1.741.0 /v0.476.0

Added:

• Integrating Knowlege/Open AI as a chat feature
• Action Manager search emails by emojis contained in the Subject

Improvements:

• Client info: ability to resize the left sidebar on the email view page to match the behavior of the right sidebar
• Sidebar Conversation Counts limit filter parameters
• Change the order of the icons menu on the conversation list
• Conversations count optimizations (We're simplifying the filter options. We'll now calculate and store the data in the database beforehand)
• Display comments in email view sorted by newest
• "Translate the 'Training History' dropdown menu and the information tooltip into all the app's supported languages
• Show search results by the most commonly used blocks
• All attachments unified and displayed in the sticky area across Compose, Email View, and Reply flows

Fixes:

• IMAP Empty bin - emails are re-synced and double the work of the users
• Filtering by unassigned not working
• Assigned messages to a section could not be permanently deleted
• The templates list is not visible after deleting cache and cookies
• Delete forever not removing the conversations from Bin
• The issue where the Confidence reply preview window was only visible when the email tab was closed, and couldn't be closed or have actions like deny/approve applied.
• Assigned user not remembered on Compose & Reply flows
  

August 2023
v 1.694.0/ v0.425.0

Improvements:

• Inbox list: customer replies were not grouped in the initial conversations, for particular cases

Fixes:

• Mp4 attachment files were automatically downloaded when previewed
• Switching language on email view didn’t update it on block creation in reply flows
• In email view display the attachments in the sticky area
• Switching from the old user interface to the new one and clicking on “unify all mailboxes” displayed an error.
  

July 2023
v1.674.0/ v0.411.0

Added: 

• Inbox list: for reply with a template added an option to automatically close the conversation after replying to a list of selected emails
• Inbox list: added a shortcut to search by email address. On the column FROM, mouse over the name (or email address) to reach on the right side the magnifying glass icon

Improvements:

• Optimization: made big data faster and more efficient by reducing loading time, optimizing conversation listing, and simplifying pagination for improved performance.
  Implemented the option of simple pagination with only << Previous / Next >>
• Option to add emails into the Address book from TO/CC /BCC fields. Click on the small arrow on the right side of the email addresses.
• On Smart Reply increased the email area by displaying on the left side only the icons of the email characteristics.
  Click on the arrow to expand/collapse the sidebar.
  (Comming soon: at user level will be stored the users choice to keep it expanded or collapsed)
• Improved API requests

Fixes:

• On Reply flow, switching between tabs ware displayed the blocks suggestions instead of template content
• The reply icon disappeared from the Inbox list of replied conversations 
• An error occurred when getting the image's size
• In special blocks, the variables were not replaced 
• The email address search didn’t display recent results
  

June 2023
v1.664.0/v0.394.0 

Added:

• Reply with a template to multiple emails from inbox list (select emails and select the option from menu ⁞ list)
• Edit block page - added a notification message to display when the size limit of the attchment/s is exceeded

Improvements:

• Search improvements:
  • by the entire email address in the email body
  • by an exact string of text/text and numbers in the email body and subject   
• Display the comments/reminders added to a conversation in Inbox list (click on the FROM email address)
• On "Compose new" email page use the empty right space area to display editor
• Warnings better described for: 
  • invalid email address inserted in TO/CC/BCC fields
  • exceeded subscription limit
  • login session expired
• Improved API requests

Fixes:

• If a special block is edited from the email view, its "special block" status was removed
• The Action Manager did not work when a deleted block was present in the template
• Draft issues on Compose: space added to the initial salutation special block after saving the draft, and content was not saved when creating new draft.
• Loop created when a template has set up a recipient from a mailbox that already exists in your account
• After deleting a conversation containing comment/reminder didn’t display the Inbox list 
• “I forgot password” error On Premise environments
• Special blocks content refreshed(lost) on all reply flows and fwd on search block, eliminate block, change tabs
  

June 2023
v1.650.0/v0.381.0

Added:

• Introducing Knowledge Tree integration with Emailtree
• Updates to the Import FAQ and suggestions for working with the chatgpt-3.5 model 

Improvements:

• Reduced platform time response on uploading the inbox list and on changing channels
• Action Manager - Reply with the template: sending emails will be stopped if a conversation reaches a certain size (total of 10 [+1 initial message] - incoming and outgoing emails).
• Training History Page:  the dropdown with the options list will only appear once items have been selected

Fixes:

• Edit blocks were not permitted for contributors and admins when Active Directory was enabled
• Editing special block from email view removed its "special block" status (usually, the blocks for Initial salutation and Signature have the status of special blocks)
• Compose new message: when characters were left in the search block field, the results were not updated accordingly to the new language if changed
• Compose new message/reply - Error 422: couldn’t send emails containing custom block(one-time use block) 
• Block attachment not visible after repeatedly removing the block and adding it again
• On clicking "Back", the initial question confirmation step remained available.
• A deleted attachment was still forwarded - old user interface

 

May 2023
v1.622.0/v0.374.0

Added:

• Exclude new/existing users from learning if needed: go to Users page -> on column Actions -> Exclude/Include
• Suggestions from OpenAI aren’t saved into blocks anymore

Improvements:

• Add contacts directly from the email view, FROM field to my address book: click on the small arrow at the end of the email address
• Improved wording for the Zendesk Sync form: User menu - > Settings

Fixes:

• Couldn’t add reminders when the application language was French, Spanish, or German
• Import FAQ - on multiple pairs of Q-A, the same question was rephrased
• In Email view, the attachments counter was displayed in different positions on different screen sizes

April 2023
v1.612.0/v0.363.2

Improvements:

• Real-time updates for special blocks
• Smart Reply: Initial question confirm step removed. If necessary to correct the question detection click on the back button.
• Email view and reply view: added an option to hide the right client panel to maximize the view and reply area
• Propose directly the "recipient" fields (TO, CC, BCC) instead of the "add recipient" step
• Add the "recipient" address without clicking enter in the "To" field. To add multiple emails in one step, keep one space between them (after pasting click elsewhere on the page) 
• Reply view: moved the Send button into the same fixed area as the attachments
• Save the receipt address without clicking enter in the "To" field
• Propose directly the "recipient" fields (TO, CC, BCC) instead of the "add recipient" step
• Mailbox sync: label changed from Microsoft Graph to Outlook 365

Fixes:

• Display in the new user interface datamart clients data (option activated on request) by the same criteria as in the old one
• Error on deleting IMAP email sync
• The title of the blocks saved from OpenAI suggestions had broken characters
• Recipient not removed from templates after saving the modification
• Import FAQ not working with multiple Q-A pairs

March 2023
v1.578.0/v0.331.2

Improvements:

• Rename the "system" email name while using automation
• Into the initial salutation, replace the variable #GREETINGS#  with “Hello” and remove the variable #CHER# from all EmailTree accounts. It is replaced with “Hello #NAME# ”
• From the initial salutation, removed the option of the email address from the #NAME# variable
• Made the Send button visible without scrolling down
• Use of variables in templates

Fixes:

• Error 500 on Training History Page (FR) after syncing macros
• Conversation email counter was counting all incoming and outgoing emails instead of counting only incoming messages
• IMAP mailbox:  the Initial attachment was not visible on an FWD with template action 
• Template without recipient used in FWD with template action created endless sending messages loop
• Email content was not displayed for a few mm on the left side and bottom side of the email view. 
• For Zendesk and Outlook integrations, Chrome Extension - the message list was not displayed anymore in the platform
• Removing a block with an attachment from a draft was not removing the attachment
• Inline images from previous emails were not displayed anymore
• Attachments display improvements
• SMTP sync error - not possible to add a new SMTP

March 2023
v1.570.0/v0.331.0

Added:

• New intent available without a manual browser refresh
• Assign an e-mail to "nobody" (---) from Inbox list and Email view
• Identities match for mailboxes with multiple emails
• Import Zendesk history(conversations + emails) from a previously exported Zendesk file.

Improvements:

• Upgrade to Laravel 9
• Displays drafts sorted by date & time whether created from the old or new user interface
• Added title validation when creating a block from the email view should. Title is now mandatory.

Fixes:

• Block wrongly added after special blocks instead of between them
• Outlook 365 mailbox: attachments not visible on the received email on FWD from Outlook 365 mailbox
• Translate blocks or incoming messages not working
• Identities are not created when we sync an Outlook 365 mailbox
• Issues with attachments preview
• Attachment disappeared when adding another block on Compose New
• Issues displaying CRM comments
• No notification for new incoming emails on Outlook 365
• FWD with template & Reply with template not working on Outlook 365
• Messages with identical attachment names were forwarded with duplicated/triplicated attachments
• Preserve changes made to a block when adding another one
• When subject is empty the text “--NO SUBJECT–” wasn’t displayed anymore
• Preview not available for new templates created from the old interface version
• Template content not displayed in the editor
• The last templates from the list were not fully visible
• Misaligned Inbox button when the platform language was French
• Email list: the "Select all" option remains activated once used
• Smart Reply: Switching between tabs blocks/templates was displaying blocks suggestions instead of template content

February 2023
v1.535.0/v0.305.2

Added:

• Display templates by language
• In email view, display the attachments on the bottom of the page in a sticky area 
• A deactivated user is still available to be used in different scenarios
• Outlook 365 mailbox option sync
• Remove variable #CHER# from the salutation block when creating a new account

Improvements:

• Option to remove the special blocks
• Deleting messages from the last page should display the ''new" last page
• Drag&Drop attachments to emails on Compose new feature
• One-click opening of links in a new tab
• Blocks attachments should be removed when switching to templates to create a message
• Edit "client message" on Smart Reply, Normal Reply, Reply all, Fwd

Fixes:

• Body of the email was not detected correctly if the email structure is particular
• Special block could be added multiple times & the attachment is not displayed
• Emails not sent on exchange email sync
• Compose new emails are not grouped into conversation when a reply is received for Outlook account synced with IMAP protocol
• Outstanding Elements - subsections title not displayed on Mailboxes - not aggregated
• Not all "Automation" options were available to choose from when "Import Knowledge" page is selected
• Deactivated user is still available to use in different scenarios

January 2023
v1.515.0/v0.284.0

Added:

• Add Templates as a starting point on Compose New flow
• Remember the page number on browser refresh

Improvements:

• Put a warning to prevent wildcard characters and variables from being sent out
• Draft feature for the compose
• Real time update of DocSpace icon on conversations list (where activated)
• Remove intent enabled dependency to generate reports
• Preview available for old templates

Fixes:

• "do-not-delete" identities and identities without an email address were displayed in the From field
• Duplicated attachments when using blocks that contain attachments
• Status not updated anymore on conversations list after we select "Reopened"
• Adding content to create new block displays error in console
• Resizing picture in reply/compose text editor
• Translate message - not all content was translated
• Mailbox Sync failed connection issues - added Sync status in Settings:
• if red sync stopped
• if blue sync working
• if grey no sync necessary for API connection 
• Variables alert not working for autologin links (for integrated CRMs)
• Double click on template title displayed grey page
• Profile variables from Templates were not replaced
• On Compose New: block's attachment was still visible after the block was removed
• Creating new template returns error

January 2023
v1.500.0/v0.265.0

Added:

• Display intents and NERs in the exported file generated with Create report (Training History page)
• Users page: search users option
• Use templates as a starting point for smart reply, reply, fwd (for compose in the next delivery)

Improvements:

• Show name & email address in email view in the FROM/TO/CC fields
• “New message” notification was displayed even if a new message was not received while composing the current reply
• Show cc address even if the address is in EmailTree on the identities table
• Search block in compose/reply view display all results (not just the first 10)
• Removed "Restore Selected" option because not useful anymore in this view
• Removed "New section" button from user's role
• Removed from compose page "Add Block" and "Save template" buttons for user accounts
• Removed from the Compose/reply flow add block button for user accounts
• Remove the option to add channels for user accounts
• Compose new message design improvement: added new drop-down components for user/language/section

Fixes:

• The alert Empty variable found shouldn't appear if in the text visible to the user does not appear non substituted variables (the search was done also in the HTML code)
• Templates - content added to special block 2 not visible
• Email view: Intents dropdown list was half displayed
• Drag & drop blocks into editor added content and displayed errors
• In the TO/CC/BCC fields: recipient added after search even if not selected from the list
• Variables from My profile, contained in the blocks, were not replaced

December 2022
v1.493.0/v0.250.0

• Display non indexed icon=blue for each new e-mail (available for clients that have an integration to index emails in a docspace)
  NOTE: now it is necessary to refresh the list to see the color change after indexed. In a future version, it will be updated in real time in the inbox list.
• Drag&Drop attachments to emails for Smart reply / Normal reply, Reply all/ Fwd
  NOTE: In a future version it will be implemented also for compose new.
• Display the list of the synced Macros on a separate tab on the Blocks page (where used the Zendesk integration)
  NOTE: macros that have only actions like put status closed (no text content) are not synchronized in EmailTree

Improvements:

• Active notification to prevent sending emails with variables not substituted.
  NOTE: for the alert to work, variables must have the following form: #DATE# or #CLIENT_CODE#, without spaces between the two ##
• Send a conversation without having to confirm every time to”Close”/”Maybe later”
  NOTE: 
  • the pop-up with ”Close”/”Maybe later” is not displayed any more
  • it is displayed a checkbox all the time and it must be checked/unchecked before clicking on Send & Learn / Send
  • it is always proposed as it was used the previous time
• On Inbox list show --NO SUBJECT-- when subject is empty
• Do not close the email compose/reply if an error occurred 
• Display error messages in user friendly way, remain on the compose page to let the users update the current message, and then send it
• Optimization of API calls on inbox list and dashboard
• Last conversation from Inbox was not completely visible when table is filtered

Fixes:

• Conversation list shouldn't be refreshed after sending email (e.g. from page number “x” jump to the page 1)
• FWD with template sent the subject of the template instead of the initial subject
• Editing the semiautomatic-reply prompted the user to the old interface
• #CHER# variable was not replaced even if we have "title" info in DATA table
• For .PNG images attachment icon was not visible on conversation list
• Preview on Search blocks in Smart reply wasn’t always displayed
• ERROR: 422 - The subject may not be greater than 255 characters
• Tabs with long section name couldn’t be closed because the close sign “x” wasn’t available
• Action Manager reply or FWD with template - Attachment icon was displayed even if the reply was not containing attachments
• CC email address was not displayed in EmailTree of a RECEIVED email if the email address was part of the Identities list
• Couldn’t update existing templates (because was required to have a section; section no more required)

November 2022
1.480.0/ v0.229.0

Added:

• Notification in compose view:
• if a new message arrives in the conversation while composing
• OR there are non-read messages in the conversation on sending a message 
  with Smart Reply, Normal Reply, Reply all, FWD, FWD as attachment

NOTE: on the second scenario, to see the notification “New message on this conversation” the user MUST wait to see the confirmation “Message sent” and check if a notification appears at the top of the page. Only then to choose to close or not the conversation.

• Search user in Inbox list on the column assigned to and in email view .
• Users list ordered alphabetically in Inbox list on the column assigned to and in email view
  Exception: First user in the list is the current user
• Template: added option to save it without TO field to be able to use it in Action Manager in the action Reply with template
• Email view options moved from the dropdown into buttons on the right side of the smart reply button
• Ability to delete current message 
• Highlight last open conversation and remember the scroll position in the Inbox list
• Option to add previous attachments to reply:

• This feature will be enabled on request
• Available on Smart Reply, Normal Reply, and Reply all.
• The attachments will be added automatically at the bottom of the email view.
• Active Directory new users marked as CONFIRMED once added in the users lists
• Salesforce Activity card:

• display of the first tasks for the current client
• The search for the task is done only automatically, using the from email address.
• The task subject and due date are displayed.
• When the user clicks on a task, a new page is opened and the user is redirected to the task in Salesforce.

Improvements:

• Increased tabs padding (margins) and increased size of the close sign
• Blocks page: the user role doesn’t have anymore the right to delete the blocks
• Set sentiment in the welcome emails to happy

Fixes:

• Conversation list was reordered after download of message or navigating between tabs
• Display the read/unread emails within a conversation
• .eml attachments change file extension at download from EmailTree
• On changing the status from the Inbox list, the status label also appeared in the user assigned field until refresh of the page
• Deleting block from email view displayed 405 error >> Removed the ability to delete from email view
• Blocks without content generated and error on displaying the blocks list
• Search Blocks displays results for the previous email language
• Conversation status in conversations list wasn’t updated after the status was changed from email view
• Time Stamp is now synchronized between Inbox list and Email View